Pitches booking conditions and cancellation policy 2022
BOOKING REQUEST: the booking is personal. Each single family must send a personal booking request with name and surname. It is not possible to book two or more pitches with the same name and surname. After sending the request, if there is availability, the booking office will send the procedure to confirm the booking. If your request cannot be satisfied, alternative solutions may be proposed.
BOOKING CONFIRMATION: the reservation is confirmed and binding only after the booking office has sent the "BOOKING CONFIRMATION" email. The booking confirmation must be shown by the Guest upon check-in at the campsite.
CHECK-IN: it is possible to check-in only until 8 p.m. If you expect to arrive later than that time, it is compulsory to inform the Reception in order to access the campsite after 8 p.m.
ARRIVAL: after 11 a.m.; the reservation is considered effective until 7 p.m. of the day of arrival; any delays or changes must be communicated immediately to the campsite or the reservation will be cancelled.
DEPARTURE: independently from the arrival time, an extra night for all the group members will be charged if you depart after 11 a.m.
PITCH NUMBER: for organizational reasons it is not possible to book: a specific number, a specific location or two or more pitches next to each other. While booking it is only possible to choose a category of pitches. Therefore, if you indicate preferences, our booking office does not guarantee that the requests will be satisfied. The number is assigned by the booking office and it will be communicated only when you arrive on the campsite. It is not possible to change the pitch number.
BOOKING COSTS: each booking procedure has an extra cost of € 25,00, that will be debited on guest’s bill on the arrival day. In case of cancellation of the confirmed booking for any reason, the booking costs of € 25,00 will be debited anyway and in any case.
ESTIMATE PRICE: prices are formed dynamically and the valid one is presented on the website at the moment of booking. The estimate price is based on the data you provide us. The direction cannot be accountable for errors and omissions. The actual number of persons on the campsite must be for the whole period the same you indicated in the booking. The final price is calculated at the moment of the payment. The total amount of the booking does not include the tourist tax.
PAYMENT: for the reservation is not necessary an advanced payment. The total amount of the booking must be paid on the arrival day, also in case of a possible delayed arrival or earlier departure (the direction has the right to occupy the pitch again after it has been left). In case of cancellation of the confirmed booking for any reason, the booking costs of € 25,00 will be debited anyway and in any case.
VISITORS (without overnight stay): The entrance is allowed at discretion of the Management. Visits are only allowed from 8:00 in the morning until maximum 20:00 in the evening. Daily visitors are not allowed to park within the campsite.Daily visitors (people who visit the campsite’s guests but do not stay the night), can access the campsite on foot, at the allowed times (max until 20:00), upon authorization by the Management and presentation of the identity documents. The relevant price will be applied and they must wear the identification wristband. The visitors are requested to leave the campsite within 8 pm and to give the identification wristband back. People discovered on the premises without authorization will be reported for unlawful entry and theft of services in accordance with art. 614 C.P. and art. 624 C.P.
CHANGES: all required changes will be accepted only if they are compatible with the booking management system. Every change costs € 25,00 extra that will be debited on your bill. You can reduce the duration of your holiday, the number of people, the dog and other additional services (fridge and private bathroom) until 15 days before your arrival (arrival day included), via fax or email. Change notifications by phone cannot be accepted. You will be required to pay the full amount of your reservation the day of your arrival on our camping site, unless you communicate the booking change within the established deadline.
CANCELLATION POLICY: you can cancel your holiday only via fax or email. Cancellation notifications by phone cannot be accepted. The cancellation is valid only when you receive our email response confirming the cancellation. Without the official e-mail confirming the cancellation, the reservation is still valid.
Cancellation up to 16 days before your arrival – arrival day included: free of charge, except for the booking costs of € 25,00 that will be debited in any case.
Cancellation from 15 to 6 days before your arrival –arrival day included: you need to pay 30% of the total amount of your booking.
Cancellation from 5 days before your arrival –arrival day included: you need to pay 100% of the total amount of your booking.
Lack of notification or no shows: you need to pay 100% of the total amount of your booking.
The direction has the right to occupy the pitch again and the total amount of cancellation is not refundable with future bookings.
We warmly recommend buying a travel insurance to avoid all inconveniences.
Bookings implies that guests accept and comply the Camping Mario Village Regulation.