2022 Safe Holiday: answers to your FAQ

* this page is continuously updated - last modification 20.05.2022

We hereby try to answer the questions you ask us most frequently.
In a spirit of collaboration, we can all together make this summer fantastic and unforgettable, enjoying the wide, open spaces and outdoor life of the campsite and all the leisure opportunities that available in our wonderful region.

At the following link you can find information about how to travel to Italy: TRAVEL TO ITALY

At the following link you can find information about holiday in our region: SAFE HOLIDAY IN VALSUGANA

Here you will find all information for travel within the European Union: RE-OPEN EU

What safety measures did you take on the campsite?
To guarantee your own and others' safety you must just follow these simple rules:  
- keep the physical distance of at least 1 meter between yourself and people who do not belong to your household; avoid creating large gatherings of people;
- wash and sanitize your hands often using certified disinfectants which we made available at various locations on the campsite;
Camping Mario Village has taken protective measures to ensure the safety of its guests. Furthermore, the campsite has placed sanitizing gel dispensers close to all common areas and raised cleaning standards by frequently sanitizing all common areas and items in common use.

Is the reception open?
Of course, our reception staff are available for you, as usual.
Up to 1 or 2 people may stay inside the reception contemporarily, depending on the number of staff members at work. In any case, only one member per group / family is allowed to access the reception. Check-in: one member per group/family will access the reception area and carry the documents of all members of the group/family.
All guests will be given a bracelet for each member of the group/family which everyone must wear at all times to favour a better access control.

Can we use the swimming pool?
The swimming pool is open during the usual opening hours. Sunbeds and umbrellas are appropriately sanitized.

Are there entertainment activities for children?
Mini-club activities will be organized in the high season. For safety reasons we will privilege activities which will entertain our youngest guests and guarantee the physical distancing at the same time.
Children can access the playground accompanied by one of their parents.

Can we use the shared toilet facilities?
It is suggested to use of the toilet inside your campervan, mobile homes or accommodation.
However, you may access the shared toilet facilities. Dispensers of hydroalcoholic solutions for hand hygiene have been placed at the entrance of the toilet facilities.
We perform the cleaning and sanitization of the shared toilet facilities more times a day.

Are the campsite pitches marked out?
All the campsite pitches are marked out. They are wide enough and there is enough space for you to park your vehicles and accessories in order to favour the necessary distancing from the guests living in the bordering pitches.

What are the advantages of staying in an accommodation?
All our accommodations have 2 private bathrooms. Therefore, we think that the biggest advantage is that you don't have to share toilets with other guests.
All accommodations are sanitized before our guests arrive at the campsite.

Is the mini-market open?
The mini-market is open during the usual opening hours.
 
Is there a bar-restaurant-pizzeria service?
The bar-restaurant-pizzeria is open during to the usual opening hours. You can also use the take-away service.

Can we go to the beach?
The public beaches of the lake are open and accessible.