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Regulations of the camping

These regulations are displayed inside the holiday village and on the web site. Entrance to the campsite implies that guests accept and comply with them. Members of staff are authorized to have regulations respected and to signal any failure in their compliance.
ACCESS
-  Guests are admitted to the campsite once they have registered their personal details at the reception on presentation of  a valid identity document.
- The entrance to the whole area of the campsite, with the services, is allowed only with the registration and the personal and identification bracelet given at the reception. It is valid only for the period of staying inside the area of the campsite. Those who do not wear the bracelet or wear a wrong one will be reported to the competent authorities
- Minors  (<18 years) must be accompanied and stay with adults who are responsible for them.
-  If another member of the group arrives at a later date, they must communicate their arrival and departure on the said dates and follow the above procedure.
-  For organizational reasons, your tent pitch or accommodation is assigned by Management.  It is not possible to change location on one’s own initiative
PAYMENT
-  Payment is accepted during the following payment times: from 10 to 12 and from 17 to 19. The payment outside cash desk opening hours is subject to extra charge.
-  Payment can be made in cash (within the limits set out by law), by debit card or credit card (Visa or Mastercard)
-  The prices do not include the TOURIST TAX € 1,00 per person, per night  for a maximum of 10 consecutive nights; Children under the age of 14 are exempt.
-  Prices are formed dynamically. The estimate price is based on the data you provide us. The direction cannot be accountable for errors and omissions. The final price will be calculated at the moment of the payment.
ARRIVAL AND DEPARTURE: PITCHES
-  The pitch must be free by 11:00, and also the persons must leave the camping before 11:00. For departures after this time we will charge one more night.
-  One parking space is included in the price of each pitch (the car has to be parked inside the pitch area).
ARRIVAL AND DEPARTURE: ACCOMODATIONS
-  The accommodation must be free within 10:00, and also the persons must leave the camping before 10:00. For departures after this time we will charge one more night.
-  Minimum stay for accommodation: 3 nights in low season. July and August the minimum stay is 7 nights.
-  Arrival and departure days in low season: a) WEDNESDAY and SATURDAY: Suite Harmony, Villa, Chalet Superior Plus, Chalet Superior; b) THURSDAY and SUNDAY: Suite Garden Paradise, Suite Lounge.
-  Arrival and departure days in July And August: a) WEDNESDAY and SATURDAY: Suite Harmony, Villa, Chalet Superior Plus, Chalet Superior, Chalet, Chalet Gold; b) THURSDAY and SUNDAY: Suite Garden Paradise, Suite Lounge.
-  All accommodations are equipped with kitchen ware, service, blankets and pillows. Kitchen towels, cleaning cloths, garbage bags and toilet paper are not provided. Use the equipment with care; every broken or missing item will be debited on your bill.
-  Guests must leave the accommodation in the same conditions they found it. Guests may clean by themselves or use the cleaning service for € 25 (the guest must in any case leave the kitchen clean and throw the rubbish away). In case the final inspection shows that the accommodation is not in order, the guest will be charged with a penalty of € 50,00.
-  One parking space is included in the price of each accommodation.
DAILY VISITORS (without overnight stay)
- The entrance is allowed at discretion of the Management.
- Visits are only allowed from 8:00 in the morning until maximum 20:00 in the evening.
- Daily visitors are not allowed to park within the campsite.
- Daily visitors (people who visit the campsite’s guests but do not stay the night), can access the campsite on foot, at the allowed times (max until 20:00), upon authorization by the Management and presentation of the identity documents. The relevant price will be applied and they must wear the identification wristband. The visitors are requested to leave the campsite within 8 pm and to give the identification wristband back.
-  People discovered on the premises without authorization will be reported for unlawful entry and theft of services in accordance with art. 614 C.P. and art. 624 C.P.
VEHICLES AND MOTORCYCLES
-  Vehicles must travel at walking pace.
-  The car must be parked at a minimum distance of 1 meter from tents, trailers/caravans, etc.
-  Transit is prohibited between 23.00 and 07.00.
-  Extra parking, not bookable, spaces will be assigned by Management and upon payment of the relevant charge.
SWIMMING POOL
-  Opening and closing times are indicated at the entrance to the swimming pool and can vary depending on season and climate.
-  It is compulsory to wear the identification bracelet given at the time of registration at the reception. It is valid only for the period of staying for all the services inside the area of the campsite. Those who do not wear the bracelet will be reported to the competent authorities.
-  Children under the age of 12 can only enter the pool if accompanied by an adult.
-  Toilets are located at the entrance of the swimming pool.
-  The use of the waterslide is permitted only to children up to 10 years old accompanied by an adult, who will be responsible.
-  The temperature of the water in the heated pool (up to 28°C) may vary depending on the weather temperature.
-  A lifeguard is on duty during opening hours. The management declines any responsibility for accidents occurring outside the opening hours of the swimming pool.
-  The lifeguard has the right to expel from the pool – for a period of time at Management’s discretion – those who do not respect the rules and those who cause a disturbance, according to lifeguard’s opinion.
-  The Management shall not be held liable for any improper use of the waterslide and the areas of the swimming pool and the Management will not accept any responsibility for loss, theft, wear and tear, damage or destruction of any valuables for any accidents, thefts or damage caused by third persons or by unforeseen circumstances or natural calamity.
-  Any temporary closure of the pool and/or any temporary suspension of the services connected to the pool due to technical reasons or due to force majeure, does not oblige the direction to pay for any kind of compensates or refunds.
- Respect the regulations posted at the entrance of the swimming pool.
PETS
-  Pets are allowed on all the types of pitches.
-  In the accommodations pets are not allowed.
-  Pets may be admitted with the authorization of Management and must therefore be signaled upon booking and/or check-in.
-  Pets must have all vaccination documents.
-  Dogs must be kept on a lead.
-  Owners must take dogs outside the campsite to go to the toilet.
-  Pets owners are fully responsible for any damage caused by animals to third persons or property.
-  Pets must not be taken into the children’s playground or swimming pool.
-  Pets are not allowed to enter the public beach area as specified in municipal regulations.
-  It is the owners’ duty to assure and respect normal hygienic-sanitary rules.
GENERAL REGULATIONS
-  It is severely prohibited to:
     • smoke in lodgings, toilets and public spaces in the whole campsite (Art. 51, Law no. 3, 16/01/2003)
     • damage the vegetation and the campsite propert
     • use the barbecue with charcoal on the pitch
     • light fires
     • leave lighted and unattended candles and / or naked flame
     • keep any kind of fuel or flammable substance
     • dig holes
     • pour oil, petrol, boiling, salted or waste liquids into the soil
     • wash cars
     • waste water or use it improperly
     • suspend ropes at man-height, install anything that may cause  potential danger or block freedom of movement
-  In the green area of the Suite is forbidden to pitch tents, gazebo, awnings, parasol ecc.
-  Connection to the electrical circuit may be carried out using equipment that complies with current legislation.  A single cable must be used to plug anything in.  Guests are responsible for electrical connections made using faulty equipment.
-  Drinking fountains must only be used to draw water.
-  Guests should separate and recycle their waste and dispose of it using the recycling area inside the campsite.
-  Chemical toilets  must be emptied using the appropriate waste area at times that do not coincide with meal times.
-  Linen and crockery must be washed in the appropriate sinks and not at night time.
-  In case of any breakdowns or inefficiencies in the mobile homes or in the pitches, the fixing will be carried out according to the availability and timing of the specialized technicians.
-  Improper behaviour, activities or games and the use of equipment that may disturb other guests must be avoided at all times.
-  Adults are responsible for children in their care and must make sure that their behaviour does not disturb the other guests.  Children must be accompanied when using the various facilities and in the toilets.
-  The code to access WiFi is only given to adults by management and upon acceptance of the conditions of use.
-  The use of all camp site equipment and facilities is at user’s risk.
-  Management will not accept any responsibility for loss, theft, wear and tear, damage or destruction of any valuables that have not been previously handed in for custody by Management, nor will it accept responsibility for any accidents, thefts or damage caused by third persons or by unforeseen circumstances or natural calamity.
-  Management will not pay damages or reimburse for any temporary interruptions to services or activities due to technical reasons or causes beyond its control.
-   In case of overbooking the guest cannot stay on the campsite and at the discretion of Camping Mario Village the guest will be referred to the nearest campsite, in accordance with the availability of the latter.
-  Management reserves the right to cancel a booking, for whatever reason, with an official e-mail up to 20 days before your arrival.
-  The Camping Management has the right to put guests on a Black List and they will not have the possibility any longer to book and/or stay in the campsite.
-  Management reserves the right to expel whoever does not comply with these regulations, therefore disturbing the peace and harmony and the spirit of camping, or damages the well-being of communal life and the interests of the camp site. Management has the right to be reimbursed for any damage that may be caused and will withhold the deposit paid in advance.
-  For whatever has not been included in the above regulations, please refer to current laws.  Any disputes will be sent to the law court in Trento.  We, above all, confide in our guests’ collaboration, their respect for others, for nature and for property.

 

BEHAVIOURAL RULES COVID-19 RISK MANAGEMENT
Extracted from the PAT security protocol and ordinances for accommodation facilities.
The following rules complement the general regulation of the campsite.
OVERALL SAFETY MEASURES
Gatherings of people are prohibited. Therefore parties, large groups of people sitting together at the same table and similar situations should be avoided.
It is mandatory to sanitize your hands before and after access to common areas: certified disinfectants are available for this purpose.
It is recommended that you frequently sanitize your hands or wash them with soap and water for 40-60 seconds, especially after using shared objects.
Avoid touching your nose, eyes, mouth without first washing your hands; cover your mouth and nose if you cough or sneeze.
The law requires the use of the mask from 6 years old in all common closed places.
Parents/carers are recommended to carefully supervise the children to ensure the respect of the mandatory physical distance and of the hygienic-behavioural rules, in accordance with their degree of autonomy and their age.
ACCESS AND STAY ON THE CAMPSITE
Access will be denied to guests who: show symptoms attributable to Covid-19 and / or those who have a body temperature higher than 37.5°; or those who have been in contact with people diagnosed with Covid-19 during the past 2 weeks.
Guests who already stay at the campsite and show symptoms attributable to Covid-19 and / or have a body temperature above 37.5 °C, must wear a mask and remain isolated in their pitch / accommodation together with the people belonging to their household. They must immediately notify the Management of their health condition by telephone, avoiding to go directly to the campsite offices.
Contact phone numbers: +39 0461 723341 - +39 349 7641553.
The Management will immediately inform the local unit of the NHS. In case of quarantine, the campsite cannot guarantee the extension of the stay.
RECEPTION
Outside the reception, if you need to wait, please keep the physical distance of at least 1 meter from other people and avoid gatherings of people.
It is mandatory to sanitize your hands before and after entering the reception. The current legal framework requires the use of the mask.
Up to 1 or 2 people may stay inside the reception contemporarily, depending on the number of staff members at work. In any case, only one member per group / family is allowed to access the reception.
Only one member per group shall enter the reception for the check-in procedures and shall bring the documents of all group members.
All guests will be given a bracelet for each member of the group/family which everyone must wear at all times to favour a better access control.
Daily visitors must report to reception with the passports and accept the following behavioural rules with the signature.
SWIMMING POOL
The swimming pool is open to a restricted number of people established on the basis of the square meters.
It is compulsory to sanitize hands before and after access.
Keep the physical distance of at least 1 meter between yourself and people who do not belong to your household; avoid creating large gatherings of people.
It is forbidden to move deck chairs, sun beds and umbrellas, as they are placed in order to ensure the distance between the groups/families who do not belong to the same household.
Respect the regulations posted at the entrance of the swimming pool.
Parents/carers are recommended to carefully supervise the children to ensure the respect of the mandatory physical distance and of the hygienic-behavioural rules, in accordance with their degree of autonomy and their age.
PLAYGROUND
Children can access the playground only if accompanied by a parent who will be in charge of the respect of the rules (minimum distance of 1 meter, prohibition of gatherings and sanitization of the hands before and after access).
The current legal framework does not allow team games.
SHARED TOILET FACILITIES
It is mandatory to sanitize your hands before and after accessing the shared toilet facilities.
You are required to keep the physical distance of at least 1 meter from all people who do not belong to your household. Gatherings of people are prohibited. The current legal framework requires the use of the mask.
We suggest that you should try and use the toilet facilities of your private vehicles or accommodation, in order to minimize the number of people accessing the shared toilet facilities. Further, to avoid gatherings and queues, we recommend that you access the shared showers outside the usual peak hours.
PITCHES
The mobile elements used for the overnight accommodation for guests (tents, caravans, campers, etc.) and all accessories (tables, chairs, beds or deckchairs, etc.) must be placed inside your pitch to ensure compliance with the measures of physical distance from the groups living on the bordering pitches.
Overnight stays are not allowed on the pitch of other groups.
ACCOMMODATION
All accommodations are sanitized before our guests arrive at the campsite, in line with the guidelines of the health authorities.
You have to place the accessory equipment (such as armchairs, sunbeds, chairs, etc.) in a way to ensure the respect of the mandatory physical distance from neighbouring groups.
Should you meet with people who do not belong to your household inside your accommodation, please be informed that everyone must wear the protective mask.
You are not allowed to stay overnight in the accommodation of other households.
MINI-MARKET
If there is a queue outside the mini-market, you are required to respect the physical distance of at least 1 meter from other people.
It is mandatory to sanitize your hands before and after accessing the mini-market.
Guests can access 2 at a time wearing gloves and the protective mask and keeping the distance.
BAR - RESTAURANT - PIZZERIA
It is mandatory to sanitize your hands before and after entering the pizza-restaurant-bar.
You are required to keep the physical distance of at least 1 meter from all people who do not belong to your household. Gatherings of people are prohibited. In the internal pizzeria you must wear the protective mask if you are not sitting at the table.
The tables indoors and on our large outdoor terrace are placed in order to guarantee the necessary distance among groups/families who do not belong to the same households.
You will be required to undersign these behavioural rules for acceptance, upon your arrival at the campsite. These rules, together with those reported on the signs located inside the campsite, are mandatory throughout the 2020 season, unless changes are made in the regulations by the relevant authorities.
Any violations detected during inspections by the authorities will be sanctioned with very high fines both for the campsite and for those who committed the infringement.
Throughout the campsite you are required to respect the physical distance of at least one meter from all people who do not belong to your household.